It’s not the mission statement. It’s not the paycheck. It’s not the perks. It’s how you manage yourself. Simple as it sounds, your influence is directly related to how well you regulate your emotional responses, make deliberate choices about your actions and how congruent you are with your values. Leaders do untold damage to team morale when they are reactive. Uncontrolled, unconsidered responses destroy trust, respect and enthusiasm. No matter how big the problem, it is neve

I was lucky enough to see a great example of taking a moment instead of having a reaction first-hand when I was working as a radio operator as part of the OC’s group - the operational team supporting the officer in charge of a company of fighting men. It had hit the fan big time and our boss demonstrated excellent Emotional Intelligence supported by proven processes, backed by precision execution to get us out of the sh*t. Although on the face of it, most people would expect